Joined: 28 Feb 2019
|Posted: Wed May 15, 2019 5:00 am Post subject: Warning for anyone thinking of buying from The Porsche Shop
|I have to report a warning for anyone thinking of buying from The Porsche Shop / Drakesphere Ltd.
I needed an exhaust strap, which they listed as in stock, immediately available, and offered 1st class post.
I ordered it and paid by PayPal.
Nearly a week later, after I'd had to buy elsewhere to get my exhaust fitted, I got an email saying they'd only just posted that day. Useless to me now.
I raised a case in PayPal. The Porsche Shop didn't respond.
I escalated the case and PayPal advised me to return the item, which I did by recorded post.
It was duly returned unopened and signed for.
The Porsche Shop still didn't respond to PayPal or issue a refund.
I have now had to escalate to a PayPal claim, The Porsche Shop aren't even responding to that, so I am no looking at making a credit card fraud claim against them as I always back a PayPal transaction with a CC for extra fraud protection.
All for a part which is £23 with postage.
My advice is, don't buy online from The Porsche Shop / Drakesphere Ltd.