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T-time - 924board swag ordering info
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Khal  



Joined: 26 Sep 2003
Posts: 4859
Location: Hot and sunny interior BC, Canada

PostPosted: Sat Nov 14, 2009 5:03 pm    Post subject: Reply with quote

924RACR wrote:
Dutifully stickied and revised the post name so it's a little clearer what's going on...


Cheers, mate.

Just got confirmation that the order has been shipped.

Can't wait to get it!
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Khal  



Joined: 26 Sep 2003
Posts: 4859
Location: Hot and sunny interior BC, Canada

PostPosted: Sat Nov 21, 2009 8:57 am    Post subject: Reply with quote

Just went and picked up the t-shirt...

On the up side, delivery was quick, the quality of the t-shirt looks good (looks like it'll last) and they sent me a second free t-shirt -even if it is just a wearable advertisement for the company.

Unfortunately, on the down side, the screen printing doesn't show as well as I thought it might against the dark colour fabric. Maybe it's just the type of dye/paint they use? Can't comment on how well it'll last.

But the kicker is, the print isn't straight! Very disappointing. I'm afraid it's going back. At that price you'd expect it to at least be printed right. It's not.

Willing to entertain the idea that I was just unlucky. It is a shame, though. I was looking forward to having that t-shirt...


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Harm  



Joined: 02 Apr 2009
Posts: 1291
Location: Holland

PostPosted: Sat Nov 21, 2009 11:44 am    Post subject: Re: T-time - 924board swag ordering info Reply with quote

Khal wrote:
Just went and picked up the t-shirt...

On the up side, delivery was quick, the…sent me a second free t-shirt -even if it is just a wearable advertisement for the company.

? No need for that: its probably just an excuse to make up for what comes next…
Khal wrote:
Unfortunately, on the down side, the screen printing doesn't show as well as I thought it might against the dark colour fabric.

In printing colour fabrication red is know as the darkest colour, and screen printing is the best way to deal with that. If it is bad, I'll take it some where else; no strings attached (to zazzle, I mean).
Khal wrote:
But the kicker is, the print isn't straight! Very disappointing. I'm afraid it's going back. At that price you'd expect it to at least be printed right. It's not.

Yep; I'll complain also through my way in to them Redwood fooks.
Khal wrote:
Willing to entertain the idea that I was just unlucky. It is a shame, though. I was looking forward to having that t-shirt...

Thanks for sharing Khal. Disappointment is not an option; If they don't redo it right (can't get their shit together and print a decent t-shirt) I suggest a different option( …not sure wich one to take but #one is leave Zazle!).
Lets hope they will do better and please let me know if there are any extra costs involved.
Regards, Harm.
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ideola  



Joined: 01 Oct 2004
Posts: 15462
Location: Woodstock IL

PostPosted: Sat Nov 21, 2009 12:07 pm    Post subject: Reply with quote

I've not done t-shirts with Zazzle, but I've done a bunch of other print-on-demand stuff with them, and was very pleased with the results. Maybe you were just unlucky? I'll be interested to see where this goes...
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Khal  



Joined: 26 Sep 2003
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Location: Hot and sunny interior BC, Canada

PostPosted: Wed Dec 02, 2009 6:08 am    Post subject: Reply with quote

So, here's a pic of the tee;



OK, it's not the best picture in the world, but you can clearly see the patchy printing and misalignment of the print.

I started the return process today (yes, I've been slack, thanks for the reminder Harm ). You have to request a "Return Merchandise Authorisation" form first. I've done that today. Then you just wait until it comes, I s'pose. Fill it in and send it back..? We'll see...
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ideola  



Joined: 01 Oct 2004
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PostPosted: Wed Dec 02, 2009 6:42 am    Post subject: Reply with quote

That's pretty crooked. I'd send it back too. Hopefully it's just a one time glitch, as I said, I was pleased with some other stuff I ordered from them...but it was all printed on paper, not on a shirt.
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Khal  



Joined: 26 Sep 2003
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PostPosted: Wed Dec 02, 2009 7:00 am    Post subject: Reply with quote

Yeah, those darker patches you can see in the printed logo are not shadows, that's actually the patchy print!

Sure doesn't look much like their promo shot...
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Khal  



Joined: 26 Sep 2003
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Location: Hot and sunny interior BC, Canada

PostPosted: Wed Dec 02, 2009 8:50 am    Post subject: Reply with quote

Well, I can't fault their customer service for now. Only hours after sending my RMA form request, I have received the following from their "support team";

"This notice is to inform you that your your images have been received and your return has been processed. Because you have provided the images substantiating your claim, there is no need for you to return your defective product.

I have authorized a refund to the account used to make the purchase, and it should appear on your statement within the next 7-10 business days (depending on the processing speed of your card issuing bank)."

Can't really ask for more than that.

It's such a shame. I'd really like to order another tee and cross my fingers that it was a one-off but I'm suffering from a case of "once bitten, twice shy" at the moment.


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Khal  



Joined: 26 Sep 2003
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PostPosted: Thu Dec 03, 2009 5:06 am    Post subject: Reply with quote

...and this morning I had confirmation that my refund had come through (paid with PayPal originally, so that's where the refund went through). And they refunded shipping, as well as the t-shirt! The entire invoice! I wasn't expecting that.

So, the t-shirt (or, at least, the printing on the t-shirt) was crap but their customer service seems to be excellent.

I guess that wraps it up.
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!tom  



Joined: 28 Aug 2006
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PostPosted: Thu Dec 03, 2009 5:51 am    Post subject: Reply with quote

So, you've gotten an entirely free toofah rag now.

'Ya gonna try again, seeing as you're out absolutely nothing so far (other than time)? Presumably the next one would go as smooth if it were the same quality, so there's not much to loose.
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Khal  



Joined: 26 Sep 2003
Posts: 4859
Location: Hot and sunny interior BC, Canada

PostPosted: Thu Dec 03, 2009 6:51 am    Post subject: Reply with quote

!tom wrote:
So, you've gotten an entirely free toofah rag now.


Yeah, guess so.

!tom wrote:
'Ya gonna try again..?


Am I the only person that's ordered one? Specifically, a t-shirt, I mean. I realise others have ordered other gear.

I gotta be honest, as stated above, I'm not hugely keen on the idea of ordering from them again...
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Harm  



Joined: 02 Apr 2009
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PostPosted: Thu Dec 03, 2009 10:37 am    Post subject: Re: T-time - 924board swag ordering info Reply with quote


Khal wrote:
!tom wrote:
So, you've gotten an entirely free toofah rag now.

Yeah, guess so.
!tom wrote:
'Ya gonna try again..?

Am I the only person that's ordered one? Specifically, a t-shirt, I mean. I realise others have ordered other gear.

Apart from D Hook that bought himself a toofah mug, you Khal have got a one in the world only toofah rag…
I would wear it always, espacialy at night, 'cause that collectors item might get nicked
Khal wrote:
I gotta be honest, as stated above, I'm not hugely keen on the idea of ordering from them again...

Khal PM me your specs. and I will do it for you… Lilac was it?
Regards, harm.
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Khal  



Joined: 26 Sep 2003
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Location: Hot and sunny interior BC, Canada

PostPosted: Thu Dec 03, 2009 11:02 am    Post subject: Re: T-time - 924board swag ordering info Reply with quote

Harm wrote:
Khal PM me your specs. and I will do it for you… Lilac was it?


Oh, ha ha ha...
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Harm  



Joined: 02 Apr 2009
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PostPosted: Thu Dec 03, 2009 11:45 am    Post subject: Re: T-time - 924board swag ordering info Reply with quote

Pardon I couldn't get that pictured shirt turn back to red within Photoshop.
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Khal  



Joined: 26 Sep 2003
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Location: Hot and sunny interior BC, Canada

PostPosted: Fri Dec 04, 2009 3:44 am    Post subject: Re: T-time - 924board swag ordering info Reply with quote

Harm wrote:
...couldn't get that pictured shirt turn back to red within Photoshop.


No worries. Yeah, it's not red. As I said in an earlier post, there don't seem to be any red shirts available. That one is the closest I could get, and it is maroon (like, dark red). As I also said, yes, it is a terrible picture. I took it with my dodgy little phone cam.
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